Frequently Asked Questions

REGISTERING A STAY

WHAT DOES YOUR BOOKING CONSISTS OF?

Base price is applicable for the first guest.
An additional guest fee is applied for the second guest onwards.
Each apartment can accommodates up to four adults comfortably.
Children below the age of six stay for free.

EXAMPLE OF BOOKING...

2 days stay from January 18th to January 20th for 3 guests (including 1 child below 6):

- Base Price: $170 USD x 1 guest (Adults) x 2 nights

- Add: Additional Guest: $60 USD x 1 guest (Adults) x 2 nights

- Add: Additional Guest: (Kids) $0 USD x 1 guest (Kids) x 2 nights

Total Charge: $230 USD per night

BOOKING POLICY FOR CHILDREN

Complimentary stay will be extended to children "aged 6 and under", please list them as "Kids" when making your reservation.
For children above "aged 6 and above", please list them under "Adults" when making your reservation.

CANCELLATION POLICY

A full refund is available for cancellations made within 7 days of booking, with 5% administrative charge applied to the cancellation.
For cancellations made 30 full days prior to the check-in date, a 50% refund will be issued.
Cancellations made less than 30 days before the check-in date or for early departure after check-in, booking fee will not be refunded for the unused nights.

Arriving at TomamuX

Check in

Please note that check-in is from 3 pm to 9 pm.

Please note that the front desk is open until 10 pm and if you are caught in traffic and will be late, please contact the front office at 0167-57-2311.

Baggage storage

If you arrive early or plan to leave early, you can leave your bags at the reception areas while you explore the resort.

This service is FREE for all TomamuX guests

Apartment folder/key

When you check in, the front office staff will provide guests with a folder filled with information about the resort and the apartment key.

Wi-Fi

There is no Wi-Fi in the apartment.

Free Wi-Fi is accessible in the lobby, conveniently located near our apartments.

If you require continuous Wi-Fi access, we recommend obtaining a pocket Wi-Fi at the airport, which can be utilized throughout Japan.

Check out

Check out is between 8 am to 10 am.

Early check out can be arrange the next night before.

Wifi

Wi-Fi is only available in the front office lobby, which is quite near our apartments.

Should you require Wi-Fi at all times, we suggest that you obtain a pocket Wi-Fi at the airport, which can be used in Japan.

Towel and Bedsheets

When you check into the apartment, towels, bed and futons covers will be place in the sleeping area based on the number of paid guests.

Apartment Features

Duplex Apartment

Our apartment is a duplex, with the entrance and bedroom on the upper level, and living area, kitchen, bathroom, and toilet, on the lower level.

Lower Level

A great place to relax and unwind. Equipped with leather sofa and a 42 inch flat panel tv, guests can enjoy watching hokkaido channels while resting. The living room also offers you a beautiful view of the mountains!

No Smoking

We do not allow smoking in our apartment as our apartment caters to families with young children.

Shampoo and Soap

We will provide shampoo, body soap and hair conditioner in the apartment.

However, toothbrush and other shower accessories are not provided.

Additional Heater

Tomamu is one of the coldest parts of Japan, so the winter might get a bit chilly for some.

While there is central heating system, we have provided two additional small heaters for guests who need a bit more warmth.

If you use the heaters, please be careful not to touch them (especially children) as they can get quite hot.

Footwear

Please remove your shoes when you enter the apartment.

Washing Machine

You may use the The Village Alpha’s washing machines which are located in the common area.

Please request for the reception staff to point their location to you.

Note: Washing detergent is not provided.

Top floor

On top floor, there are two single beds and a bunk bed. Sleeps 4 guests and it offers a great view of the scenery around Mt Tomamu

MINI KITCHEN

Due to the strict fire safety guidelines in the building, we do not allow guests to cook meals in the apartment.

However, we have provided kettle & cups for hot drinks and a microwave for microwavable meals.

Towels/Bed Linens

Fresh towels, pillow case and bed sheet will be provided for you in the room after check in.

Kindly note that if you are travelling with young children under 6 years of age who will be sharing your bed, no towels and bed linen will be provided for them.

Do let us know if you need towels and bed linen for your child, additional surcharges may be added.