Frequently Asked Questions

Arriving at TomamuX

Check in

Please note that check-in is from 3 pm to 9 pm.

 

Please note that the front desk is open until 10 pm and if you are caught in traffic and will be late, please contact the front office at 0167-57-2311.

hotel Check In

Baggage storage

If you arrive early or plan to leave early, you can leave your bags at the reception areas while you explore the resort.

This service is FREE for all TomamuX guests

Brown Luggage

Apartment folder/key

When you check in, the front office staff will provide guests with a folder filled with information about the resort and the apartment key.

Open Notebook

Check out

Check out is between 8 am to 10 am.

 

Early check out can be arrange the next night before.

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Wifi

Wi-Fi is only available in the front office lobby, which is quite near our apartments.

 

Should you require Wi-Fi at all times, we suggest that you obtain a pocket Wi-Fi at the airport, which can be used in Japan. 

Stocks on a Screen

Apartment Features

Our Apartments

Our apartment is a duplex, with the entrance and bedroom on the upper level, and living area, kitchen, bathroom, and toilet, on the lower level. 

Lower Level

A great place to relax and unwind. Equipped with leather sofa and a 42 inch flat panel tv, guests can enjoy watching hokkaido channels while resting. The living room also offers you a beautiful view of the mountains!

No Smoking

We do not allow smoking in our apartment as our apartment caters to families with young children.

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Cleaning Services

As our apartment is not a hotel, there will be no daily cleaning service.

 

For guests who stay longer than 3 days, there will be cleaning service and change of linen and towels on the 4th day. 

Vacuuming Couch

Hair Dryer

Hair dryer is available near the bathroom area.

Hair Stylist

Winter Sledge

FREE to use, available in the apartment

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Top floor

On top floor, there are two single beds and a bunk bed. Sleeps 4 guests and it offers a great view of the scenery around Mt Tomamu

MINI KITCHEN

Due to the strict fire safety guidelines in the building, we do not allow guests to cook meals in the apartment.

 

However, we have provided a microwave, kettle, and a small stove, for guests who would like to heat up their food or make instant meals.

Towels/Bed Linens

Fresh towels and bedlinen will be provided for you in the room after check in.

 

Kindly note that if you are travelling with young children under 6 years of age who will be sharing your bed, no towels and bedlinen will be provided for them. 

Hotel towels

Additional Heater

Tomamu is one of the coldest parts of Japan, so the winter might get a bit chilly for some.

 

While there is central heating system, we have provided two additional small heaters for guests who need a bit more warmth. If you use the heaters, please be careful not to touch them (especially children) as they can get quite hot. 

Heater

Footwear

Please remove your shoes when you enter the apartment. 

Brown Winter Hiking Boot

Washing Machine

You may use the The Village Alpha’s washing machines which are located in the common area.

 

Please request for the reception staff to point their location to you.

Note: Washing detergent is not provided.

Washer & Dryer

Around the resort

GAO Adventure Centre

Located within the resort, the GAO adventure centre offers summer and winter adventure activities.

Take the internal bus and stop at main hotel, it is a 5 minutes walk from the main gate.

Girl with Bow and Arrow

ICE Village

500Yen per person to enter Tomamu Ice Village

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Indoor swimming pool

Minna Minna Beach is an indoor heated swimming pool.

Entry: 2000yen for adults, 1500yen for child

Swimming Pool

Chapel on Water

Chapel on Water or Chapel on Ice (winter) offers a great experience for photography buff.

Visiting hours are limited, do check with front desk on the opening timings.

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Shuttle Bus

FREE shuttle bus service for all guests

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Daily Fireworks

There is daily fireworks at near the main hotel area.

 

Fireworks start at around 730pm, you can view it near the quad life at Hoshino Hotel.

 

Walk up the exit from the hotel ski rental area.

Fireworks

Hotalu Food Street

Located next to your apartment is the Hotalu Food Street.

11 restaurants offering Japanese, Western and Chinese meals.

 

A must-try is the Afuri Ramen and the Poke-rice bowl,

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Snowboard Lessons

Snowboard lessons are available from 15 January to 30 March every winter.

 

10% off for all TomamuX guests.

Click here to book or enquire.

Red Ski Helmet